The Question: What Are the Consumer Rights for Online Shopping?

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What are my rights as a consumer if I buy anything online and don’t find matching my expectations?

Answer: All UAE retailers, suppliers or traders including those selling online are subject to the consumer protection laws. According to article 5 of law no 24 of 2006, If goods were purchased from UAE store, refunds are available in two events: a) discovery of a faulty product; b) supplied product was of a different description. Also, the refund shall be during the proper time as per the law.

Author: Hassan Elhais

Date Updated: February 28, 2017